IT outsourcing is a lucrative option for small and mid-sized enterprises to save cost, but, sometimes outsourcing turns out to be a horrible experience. Often IT outsourcing to developing world is ridden with bunch of problems and lapses, wherein, sometimes the offshore software development company unintentionally makes mistake or sometimes customer is at error, however, largely situation and circumstances sets the background for most problems, and vendor with their egoistical and unprofessional attitude aggravates situation.
But this article is focused towards customer's viewpoint and mindset, and how they can avoid impostors, who assert to be the professional and experienced software development company, and always are ready to take up any scalable project without considering their capacity and capability to execute it.
While outsourcing, usually customer keeps two things in mind - low-cost and high-quality, and most often his priority is to get really low-cost. It's famously known that outsourcing can offer lower cost especially in developing countries but can it be standard-quality, this can never be assured. IT industry's experts assertively says that IT cheap-cost and IT quality do not go hand-in-hand, quality has to be compromised to achieve low cost despite availability of low-cost resources and labour in developing nations. Hence, it is recommended before preparing to outsource IT functions or IT software development services, do carry out extensive research on cost, budget, ground-realities and other important information regarding outsourcing to developing nations esp. India. Essentially there is prevailing software development rates based on project or, hourly or monthly that can be negotiated up to certain level, and if basic level is crossed then do remember compromise with qu ality is going to take place.
To understand better, and judge if the software development company is impostor or professional then analyze them on following parameters.
Judge Vendor's Capability, Capacity and CredibilityWhen customer communicates with the vendor, on the first stance of communication and language, customer should be able to judge if vendor is capable to provide offshore services and work in multi-national environment. Thereafter, check reputation credibility, to do this customer can contact with present and past customers of the vendor and listen to what they have to say about the vendor? Now try to find authentic customer retention rate of vendor, as this will give fair idea about vendor's capability and capacity to accomplish project.
Discuss Budget and ProjectOn completing above mentioned step, customer should openly discuss budget and project details with vendor. After doing this, let the vendor do all talking, while customer can pick up their lines and attitude to analyze if language used and ideas put forth are parroted or professional. Carefully check and analyze what client engagement plan, software development methodology, coding measures, security and testing plan, and other technical and non-technical project related aspects they're providing, and check if these details connect with details gathered in first step.
Rethink, Review, and ask for extra features or add-onsNow, customer should rethink if the software development company to whom he is going to outsource is professional or not? And also review everything from the start to check anything is left or anything was concocted? Furthermore, customer should ask for extra features or add-ons in the software development project as this might reveal if this IT Company is really capable to delivery high-quality.
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